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Technical Support Engineer
Summary: The purpose of this role is to provide technical and operational support to both internal and external clients; this support includes working through support issues, respecting service levels, training external clients and finding solutions to  computer, telecoms and system security issues.
 

Location: Sophia Antipolis, France
Reference: BG-SuppEng-1002

Client
With activities in over 40 countries around the world, our client is a leader in the field of electronic systems and location-based services. The company provides computer-based security systems, applications and telecom solutions for a number of industries.
 

Responsibilities

  • Determine and isolate problems (including the root cause), understand the impact and work with the Team to provide solutions to technical issues.

  • Provide daily responses via the Ticketing tool, respecting the various Service Level Agreements (SLAs) and updating the knowledge base.

  • Collaborate with the Level2 Team and the software validation team to identify new bugs and carry out tests.

  • Collaborate with Support and Development Teams to provide input for the new procedures and documentation, and with the entire organisation to gain technical knowledge internally.

  • Work with the Service Operations Manager to improve existing activities and tools.

  • Provide remote and on-site training (new or existing training) to the Service Providers, working with the Technical Writer to develop and update the various training tools and concepts.

  • Collaborate with and take responsibility of the various customer related administrative documents such as “operator profiles”, etc..

Profile
  • Good communication skills and customer-focused attitude.
  • Capability to adapt quickly and positively to change.
  • A professional and positive attitude to changing priorities and deliverables.
  • A proactive team player, able to negotiate with other Team members to maintain high quality of work.
  • Strong, efficient organisational skills.
  • Creative in finding cost-efficient and user-friendly solutions
  • English and French obligatory (any other European language a plus).

Remuneration

The package associated with this position includes an attractive salary and interesting advantages.

This is a great opportunity for someone with natural curiosity, a broad technical background and an interest in providing excellent support to International customers in this growing market area.
 

Candidature

  • To apply for this position, please send your CV cover letter by e-mail, quoting reference BG-SuppEng-1002, to contact@techselection.com, or call +33 (0) 4 93 65 49 97.

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